Frekredit Terms and Conditions – A Clear and Transparent Platform Usage Guide for All Malaysian Users

1Introduction

Welcome to frekredit. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and frekredit ("Company", "we", "Platform"), which operates the website at frekredit.pro along with all mobile apps and related services.

By registering an account, logging in, or using any part of the frekredit platform, you are deemed to have read, understood, and agreed to be bound by all terms set out in this document. If you do not agree with any part of these Terms, please discontinue use of the platform immediately.

Frekredit reserves the right to update or modify these Terms at any time without prior notice for minor changes, and with reasonable notice for significant changes. It is your responsibility to review these Terms periodically. Continued use after any changes constitutes acceptance of the updated terms.

2User Eligibility

To register and use the frekredit platform, you must meet the following eligibility requirements at all times:

• At least 18 years old on the date of registration.
• Not a citizen or permanent resident of regions or countries that prohibit the use of online gambling platforms.
• Not currently on a self-exclusion list at any recognized gambling platform.
• Having full legal capacity to enter into a binding agreement.
• Not acting on behalf of any third party when placing bets or conducting financial transactions.

Frekredit uses a rigorous KYC (Know Your Customer) process to verify user identity and age. You may be asked to submit a copy of your identification card, passport, or other supporting documents during this verification process.

3Registration & Account

Each user is only permitted to register one (1) active account at frekredit. Creating multiple accounts using the same name, email address, phone number, IP address, or payment method is strictly prohibited.

During registration, you are responsible for:

• Providing accurate, truthful, and up-to-date information about yourself.
• Keeping your password and login credentials confidential.
• Notifying frekredit immediately if you suspect your account has been accessed without authorisation.
• Updating your personal information whenever changes occur.

Frekredit is not liable for any losses arising from your failure to keep your login credentials secure. Any activity carried out through your account is entirely your responsibility.

4Deposit & Withdrawal

Frekredit accepts deposits via a range of local Malaysia payment methods including bank transfer, FPX, Touch 'n Go eWallet, GrabPay, Boost, and DuitNow. All financial transactions are processed with full encryption to ensure the security of your funds.

General deposit conditions:

• The minimum deposit is RM10 for most payment methods.
• Deposits are typically credited to your account within 1 to 5 minutes depending on the method used.
• You may only deposit funds from a financial account registered in your own name.
• Frekredit does not accept any cash payments or transactions whose source cannot be identified.

General withdrawal conditions:

• Minimum withdrawal is RM30.
• Withdrawals are processed within 1 to 3 working days after verification is approved.
• Identity verification (KYC) must be fully completed before your first withdrawal is permitted.
• Frekredit reserves the right to request additional supporting documents for withdrawals exceeding certain limits.
• Funds must be withdrawn to the same account and payment method used for the deposit.

5Bonus & Promotions

Frekredit offers a variety of bonuses and promotions from time to time for new and existing members. Each bonus is subject to specific terms and conditions stated on the relevant promotions page. The following general terms apply to all frekredit bonuses:

• Each bonus may only be claimed once per user, unless otherwise stated.
• Bonuses cannot be directly converted to cash — they must first be played through in accordance with the specified wagering requirements.
• Wagering requirements are typically expressed as a multiple of the bonus amount — for example, 20x means you must place bets equal to 20 times the bonus value before a withdrawal is permitted.
• Frekredit reserves the right to void any bonus obtained through fraudulent means, abuse, or exploitation of system vulnerabilities.
• Bonuses have a validity period as stated in the offer terms. Unused bonuses will expire automatically once the validity period ends.

6Game Rules

All games offered at frekredit — including casino games, Live Casino, bingo, Sports Betting, and betting — are subject to their own specific rules. The following general rules apply to all game categories:

• All casino games use an integrated, certified Random Number Generator (RNG) to ensure fair and tamper-proof outcomes.
• The outcome of each game is final once the round ends. frekredit is not responsible for any technical issues on the user's end, such as internet connection disruptions.
• If a technical disruption occurs during a game round, affected bets will be voided and funds returned to the user's account.
• Any attempt to exploit software vulnerabilities, use automated software (bots), or collude with other players to gain an unfair advantage is strictly prohibited and may result in account termination.

For sports betting specifically, odds displayed are valid at the time the bet is confirmed. frekredit reserves the right to reject or void bets placed at odds that are clearly incorrect due to technical or human error.

7Responsible Gaming

Frekredit is deeply committed to responsible gaming practices. We recognize that gambling can pose risks to some individuals, and we take this responsibility seriously.

Frekredit provides the following tools to help users manage their gambling activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Set a maximum loss amount within a defined period.
• Session Limit: Set a time limit for each gaming session.
• Account Cool-Down: Temporarily suspend your account for a break from the platform.
• Self-Exclusion: Permanently close your account if you feel that gambling is negatively affecting your life.

8Privacy & Data

Frekredit fully respects user privacy. The collection, use, and protection of your personal data is governed by Privacy Policy frekredit, which forms part of these Terms.

In summary, frekredit:

• Collecting only the personal data necessary for account management, identity verification, and legal compliance.
• Not selling or disclosing your personal data to third parties for marketing purposes without your consent.
• Storing your data using appropriate technical and organizational security measures.
• Granting you the right to access, correct, or request deletion of your personal data, subject to relevant legal compliance requirements.

9Account Termination

You may close your frekredit account at any time by contacting our customer support team via the platform's live chat. Before closure, ensure all bonus wagering requirements have been met and any valid account balance has been withdrawn.

Frekredit reserves the right to suspend or terminate a user account without prior notice under the following circumstances:

• Detection of fraudulent activity or money laundering attempts.
• Providing false or misleading information during registration or the KYC process.
• Multiple account ownership by the same individual.
• Use of unauthorized software or automated methods.
• Systematic abuse of bonuses or promotions.
• Threats, abusive language, or inappropriate behaviour directed at support staff.

In cases of account termination due to fraud or misuse, frekredit reserves the right to forfeit all account balances, including any winnings associated with such activity.

10Disclaimer & Liability Limits

The frekredit platform is provided "as is" without any express or implied warranties. frekredit does not guarantee that the platform will always be available without interruption, free of errors, or free from security threats beyond our control.

Frekredit is not liable for:

• Financial losses incurred as a result of gambling activity on the platform.
• Service disruptions caused by factors beyond our control (force majeure), such as natural disasters, large-scale cyberattacks, or third-party infrastructure failures.
• Betting or game outcomes disputed on grounds unrelated to a platform technical error.
• Third-party access to your account resulting from your own negligence in safeguarding your login credentials.

11Applicable Law

These Terms are governed and interpreted in accordance with the laws applicable to the operation of the frekredit platform. Any dispute arising from or relating to these Terms, the use of the platform, or any transaction made through frekredit shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, it may be referred to arbitration or a mutually agreed alternative dispute resolution body. Both parties agree that the arbitration decision is final and binding.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the frekredit team is ready to assist you through the following channels:

• Live Chat: Available 24/7 within the frekredit platform after login.
• Support Email: [email protected]
• FAQ Page: Visit FAQ section ours for quick answers to frequently asked questions.

We aim to respond to all enquiries within 24 hours on business days. For urgent account security issues, please use live chat for a faster response.